Help
Short answers to the usual questions.
If something here does not cover it, write to us — this page grows from what people actually ask.
What can I upload?
Photos (JPEG, PNG, WebP, HEIC) and PDFs. A PDF is converted to an image in your browser before it is sent. Large photos are resized automatically, so you do not need to shrink anything first.
My receipt has been "reading" for a long time
Extraction normally takes a few seconds. If it stays on that message, the extraction service did not reply — after about ten minutes the transaction moves to your review queue marked so you can enter the details by hand. Nothing is lost.
The AI got the amount wrong
Open the transaction and edit it. Every field is editable — vendor, amount, date, category, description, line items — from the review queue or later from Records.
Why does the total not match the line items?
Usually SST, a service charge, or rounding. Aliran shows you the difference rather than quietly changing your total, and offers a one-click way to set the total to the sum of the items if that is what you wanted.
I deleted something by mistake
It is not gone. Deleted transactions stay in your book — open Records, switch on the Deleted filter, and restore it.
Can I use Aliran in Bahasa Melayu?
Yes. Use the language switcher in the footer or in the app sidebar. Your choice is remembered, and the Bahasa Melayu pages have their own shareable links.
My receipt is in another currency
Each transaction keeps its own currency. Dashboard totals are calculated in your business currency only, and will tell you when transactions in other currencies have been left out rather than adding them together.
Where are my old receipts?
Records holds everything you have ever confirmed. Filter by date, type, category or status, search by vendor, then open any record to see the original document and download it.
Still stuck?
Write to us in Bahasa Melayu or English. A person reads it.